GENERAL TERMS AND CONDITIONS (GTC)

1. General Information

By placing an electronic order through the s-o-r-d-e-o.com website, a contract — considered as concluded in writing under the terms set out in this document and retrievable later — is formed between the Seller and the private individual or company placing the order (hereinafter: Buyer). The Buyer accepts the terms of the contract by clicking the “Order” button on the order summary approval page. The Buyer acknowledges that failure to comply with the contract constitutes a breach of contract, for which they are legally liable.

The Buyer provides their purchase details by completing the order form; the Seller fulfils the order and issues the receipt based on these details. The Buyer bears full responsibility for any damage resulting from providing incorrect or false information.

This contract enters into force upon approval of the order and terminates upon fulfilment of the order. In the case of continuous orders, the contract remains in force until all mutual claims between the parties are settled.

The Buyer undertakes to ensure receipt of shipments containing the goods ordered in approved orders. If delivery fails due to the Buyer’s fault, the Buyer shall reimburse the Seller for any resulting extra costs.

All participants have the right to access, correct, or delete any or all of the information they have provided.

Contract language: Hungarian.
Product range: Clothing items.


2. Operator’s Details

Operator: Sordeo Group Kft.
Company registration number: 01 09 413302
Tax number: 32232899-1-43
Registered office: 1123 Budapest, Győri út 2. B. building, 2nd floor, 10A
Contact person: Tamás Trunk
Email: tomitrunk@dablty.hu
Tel: +36 30 9645970

2.1. Payment Details
Beneficiary: Sordeo Group Kft.
Bank: OTP Bank Nyrt.
Account number: 11701004-25977402

2.2. Card Payment
Payments by bank card are processed via the Woopayments system.

2.3. Data Transfer
I acknowledge that the personal data stored in the user database of s-o-r-d-e-o.com by Sordeo Group Kft. (Registered office: 1123 Budapest, Győri út 2. B. building, 2nd floor, 10A) as data controller will be transferred to OTP Mobil Kft. as data processor. The data transferred includes: name, email address, phone number, billing address, and shipping address. The nature and purpose of the processing carried out by the data processor can be found in the Stripe Privacy Policy available here: https://woocommerce.com/document/woopayments/our-policies/


3. Data Protection

The Seller treats the data it receives confidentially, using it solely to fulfil orders and for purposes related to the purchase. Data will not be disclosed to third parties, except to subcontractors (e.g., for delivery) when fulfilling the contract. The Seller processes data in accordance with Act LXIII of 1992 and the Data Protection Act.


4. Buyer’s Rights

The Buyer has the right to withdraw from the purchase after placing the order but before shipment. This can be done via email or phone, without incurring any costs.

Right of Withdrawal (excerpt from legislation):
The consumer may withdraw from the contract without giving any reason within eight working days, starting from the day they receive the goods, or in the case of services, from the day the contract is concluded, provided that the business has fulfilled its obligation to inform the consumer. If the business fails to do so, the consumer may withdraw within three months. The Seller must refund the amount paid by the consumer immediately, but no later than thirty days after withdrawal. The consumer bears the cost of returning the goods, but no other costs, except for damages caused by improper use.

Withdrawal is valid if confirmed by the Seller. Without confirmation, withdrawal is still deemed valid from 12:00 on the working day following dispatch, if the Buyer can credibly prove sending the withdrawal notice.

The Buyer must check the package in detail upon delivery and sign the acknowledgement of receipt if the delivery is complete. Complaints about missing items will not be accepted thereafter.


5. Seller’s Rights

The Seller is obliged to refund the full purchase price only if the returned product is undamaged and in complete packaging. Any costs arising from damaged packaging are borne by the Buyer.

The Seller may claim compensation for damages caused by improper use of the goods.

The Seller may cancel obviously incorrect or fraudulent orders and is entitled to verify the authenticity of the Buyer if in doubt.

For safe business operation and to avoid abuse, the Seller reserves the right to impose conditions or refuse service to Buyers who regularly breach the purchase contract or otherwise cause damage.


6. Purchase Information

Product images shown are for illustration purposes only and may differ from the actual product.

The Buyer should verify the correct size using the size chart before finalising the purchase.

Online orders are considered purchases under the provisions of the Civil Code. The Buyer should carefully consider their purchase before finalising the order, just as in a physical store.

Orders can only be placed via the webshop software on the website.

The purchase price is the HUF amount shown next to the selected product, including VAT and packaging costs.

If a VAT invoice is required, the Buyer must indicate this at the time of ordering in the “Notes” field. VAT invoices cannot be issued retrospectively.

The Seller confirms every valid order by email.

Purchases are only accepted if all required fields on the order page are completed.

Payment options during ordering: cash on delivery or bank transfer in advance.

Orders are processed, confirmed, and fulfilled on working days within 10 working days. In case of stock shortages or delays, the Seller will inform the Buyer by email within 8 working days.

For cash on delivery, the Buyer pays the postal carrier the price of the goods and postage. If the Buyer is not at the given address on the delivery day, a notice will be left, and the product can be collected at the post office within 10 working days.

Delivery cost: HUF 4,000.

For matters not regulated in this contract and related documents, the Civil Code and relevant legislation on e-commerce and distance contracts shall apply.